FAQ Search Results
Do I have to apply for a Trade Account online?
Yes, all applicants must complete the online application form ensuring all fields are completed accurately and honestly.
Can anyone apply for a Trade Account?
Can anyone apply for a Trade Account?
How long does the application process take?
Once you have submitted your application it will take the trade team approximately 3-5 working days to review and make a decision.
How much credit can I apply for?
There is no set credit that you can apply for.
What happens if I am refused credit?
If the appropriate credit checks deem you are not suitable for credit we will notify you of the decision immediately.
Can I still apply for a Trade Account if I have a poor credit history?
Yes, you can still apply for a Trade Account. We will only credit check applicants that have requested credit.
What happens if my application is successful?
You will receive an email to notify you of your success and your dedicated account manager will be in contact to introduce themselves and explain the benefits in more detail.
What happens if my application is unsuccessful?
You will receive an email to notify you of the decision.
How can I contact my account manager?
Once you have been designated an account manager you will be able to contact them on 01282 613364 or via the email address they provide.
How do I place my order?
You can either place your order by logging into your account and placing the order online or you can contact your account manager via email or telephone (for urgent orders we recommend telephone).
How do I receive the discounted prices?
After a successful application, simply log into your account and the discounted product prices will be available on the normal product pages.
Do I have to select before 12pm delivery?
No. If you would prefer a later delivery please select normal next working day shipping
I placed my order before the 1pm cut off but my order did not arrive the next day?
We will strive to dispatch all Trade Account orders that are placed before 1pm for next day delivery but this sometimes may not be available due to the size of the order or products being out of stock.
What happens if my products are out of stock?
Your account manager will notify you immediately and advise on an expected delivery date.
What happens if I don’t stick to the monthly expenditure as stated in the Terms & Conditions?
If your monthly spend does not meet the set monthly expenditure your account will be downgraded to the next discount level and you will lose your Trade Account benefits.
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