Help Center

Yes, please contact us on +44 (0)1282 613364, Monday – Thursday 8.45AM-5PM, Friday 9AM-4PM.

Yes, we offer a live chat service available on our website which is available during working hours. You can find this on the bottom right of the page.

Yes, please contact us at [email protected]

Yes, international customers can contact us via telephone +44 (0)1282 613364, email at [email protected] and via our live chat facility.

Yes, we are active on all social media accounts to support and answer any queries you may have. Monday – Thursday 8.45am-5pm, Friday 9am-4pm.

We are located in the North West of England, based in Lancashire.

Unfortunately, due to our ever growing product range we do not currently offer a stock catalogue.

Yes, we wholesale goods to trade customers and sell goods to the public.

Life Lab will try where possible to beat like-for-like UK quotes where the product quality, the terms of the sale and the accreditations held by the company are matching.

Yes, we have a newsletter which you can subscribe to in your account settings.

For online orders we accept payment via credit/debit card and PayPal. We currently accept American Express, Maestro, MasterCard, Visa, and Visa Electron.

Yes, we use industry standard 256-bit SSL encryption to protect your details.

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

PayPal is the most preferred way to pay online in the UK because it's safer and faster.

The 3-D Secure protocol was developed by Visa to improve the security of Internet payments.

Abstrakt is a third-party fulfilment service we work with. If you are looking for a fulfilment service like Amazon (FBA) we recommend Abstrakt to our bespoke customers.

UK Mainland Items weighing up to 260kg will be sent via courier on a 24/48hr working day service depending on shipping selection at checkout Items weighing over 260kg will be sent via road haulage on a 1-2 working day haulier service

We do offer a free UK Mainland express next day delivery service.

All orders placed before 1pm (GMT) will be shipped that day, dependent on payment and stock availability.

Yes, please contact us via telephone or email to arrange a store collection.

We deliver to most countries worldwide.

If a courier is unable to deliver your item, a card will be left and the courier will attempt to re-deliver on the following working day.

We don’t offer a delivery service on a Saturday as part of our standard service.

Yes, you can select an address for the billing information and a different address for the delivery

At Life Lab we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly you need to register an account with us.

Can be seen on our product pages!

If your order is successful you will receive an automated email to confirm your order has been received and is being processed.

We are happy to change or cancel orders in accordance with the Distance Selling regulations.

If an order has not arrived when you were expecting it, we recommend first checking the email account your Life Lab account is registered with.

If for some reason your order contains a faulty item please contact the sales team immediately on +44 (0)1282 613364 and they will assist you in returning the item.

If you have been sent the wrong item please follow the Returns Procedure and return it to us.

An item could be missing from your order for several reasons, more often than not because a particular item was out of stock.

Microcrystalline cellulose 102 is the most commonly used form of the product due the best combination of physical properties. Higher-density grades have improved flowability. The larger-particle-size grades generally provide better flow properties in pharmaceutical machinery. Low-moisture grades are used with moisture-sensitive materials. Several co-processed mixtures of microcrystalline cellulose with other excipients such as magnesium stearate, carboxymethylcellulose sodium, and guar gum are available for specific applications.

Yes Mannitol is suitable for Vegans as it is made from plant starch

Mannitol is used in foods, medicine, cosmetics and bio medical research.

D-mannitol was originally obtained industrially by an extraction process. Whereas, since the beginning, Roquette has developed a manufacture process of mannitol based upon starch, natural raw material of vegetable origin. Starch is transformed into a glucose mannose solution which gives mannitol through catalytic hydrogenation according to the following reaction

Yes mannitol has been approved by most countries as being safe.

It has a minor impact on blood sugar levels as only a small part of the ingested mannitol is partially absorbed and metabolised.

PEARLITOL mannitol granular powders give good hardness results under industrial compression conditions. These results demonstrate that PEARLITOL mannitol granular powders are effective fillers and binders for DC applications. Some of the physical properties that make this great for DC are Excellent free flowing, Good compactibility with low friability,  No sensitivity to tableting speed, No lubricant sensitivity, Good dilution potential.

Mannitol dose is set at a maximum advised limit of 20 grams per day. If being used for medical reasons or intravenously this should be discussed with your doctor

You can buy microcrystalline cellulose online from ourselves, we sell it in a variety of weights for all applications and ship this product internationally. It can also be collected from our factory.

Microcrystalline cellulose is obtained from natural wood and not processed with any animal products making it suitable for both vegans & vegetarians

Please see the Life Lab Returns Policy for details on how to return your item(s).

You have the right to cancel the goods within 14 working days, known as the “cooling off” period which should be notified in writing.

We aim to process any returns within 2 working days of receiving them.

After your return has been processed, as long as we have the exchange items in stock, you should receive them within 3 working days for UK orders and 14 days for international orders.

You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you the full amount MINUS the original delivery cost and will not reimburse the cost of you returning the item to us.

Should you need to update your details, you can do so by logging in to your account.

If you would like to view your order history, log into your account and on your account homepage you can follow the link to your order history.

If you would like to close your account then please contact us at [email protected] or phone us on +44 (0)1282 613364.

If you are having difficulty logging in to your account, first check the details you are entering are correct. If the details are correct try restarting your browser. If that fails please do not hesitate to contact us via email at [email protected] or phone us on +44 (0)1282 613364.

No problem, just click on "your account" at the top of the website and enter your email address in the forgotten password section. Click on the "remind me" button and you will receive your password in the email account you used to set up your account.

Yes, all applicants must complete the online application form ensuring all fields are completed accurately and honestly.

Can anyone apply for a Trade Account?

Once you have submitted your application it will take the trade team approximately 3-5 working days to review and make a decision.

There is no set credit that you can apply for.

If the appropriate credit checks deem you are not suitable for credit we will notify you of the decision immediately.

Yes, you can still apply for a Trade Account. We will only credit check applicants that have requested credit.

You will receive an email to notify you of your success and your dedicated account manager will be in contact to introduce themselves and explain the benefits in more detail.

You will receive an email to notify you of the decision.

Once you have been designated an account manager you will be able to contact them on 01282 613364 or via the email address they provide.

You can either place your order by logging into your account and placing the order online or you can contact your account manager via email or telephone (for urgent orders we recommend telephone).