International Shipping Services:
We are now pleased to announce that we offer competitively priced tracked shipping and express shipping options to international locations. Please use the shipping calculator on the product pages to obtain an accurate quote. Please note we do not ship to EU countries directly from our website due to the additional duties & taxes following Brexit . If you wish to order from an EU country, please contact us via email or call us on 0044 1282 613364 for a special delivery quote.
The services we use for international delivery are as follows:
|International Shipping Services|
Do we ship to your country?
If you require a shipping quote to your country, please input the following information into our shipping calculator on the product page:
Alternatively, give us a call on 0044 1282 613364 and we will be able to provide you with an instant shipping quote.
Notice to International Customers on Customs Clearance:
We have over 15 years of experience exporting goods around the globe and frequently ship to Australia, Canada, Europe and the US. We have close ties with customs in numerous countries and have developed an efficient documentation system to ensure the safe passage of your goods.
However, we are not able to offer guaranteed customs clearance and it is YOUR responsibility to check your country’s importing laws in relation to the products you have ordered. Any orders that are seized and destroyed by customs will NOT be refunded.
Duties & Taxes:
In certain countries, it is common for Duties & Taxes to be paid when importing products. Please note, it is YOUR responsibility to pay any Duties & Taxes that may occur and it is not included in the delivery charge. Any orders that are returned to us due to any Duties & Taxes not being paid will be subject to admin fees which will be deducted from your final refund. The original delivery charge will NOT be refunded.
Failure to Respond to Courier Correspondence:
In certain countries it is common for couriers to contact the buyer of goods before they are released. If the courier tries to contact you and you fail to respond, resulting in goods being returned, you will be subject to admin fees which will be deducted from your final refund. The original delivery charge will NOT be refunded.
Japanese citizens are only allowed to import supplements up to 2 months’ supply. If it is more than 2 months’ supply, the importer (citizen) must apply for an import certificate in advance. We will not be responsible for any goods held by customs if this procedure is not followed.