FAQ Search Results
How much is delivery?
We do offer a free UK Mainland express next day delivery service.
How do I know if my item has been dispatched?
All orders placed before 1pm (GMT) will be shipped that day, dependent on payment and stock availability.
Can I collect my item from your facility?
Yes, please contact us via telephone or email to arrange a store collection.
Do you deliver to my country?
We deliver to most countries worldwide.
What if I miss the delivery?
If a courier is unable to deliver your item, a card will be left and the courier will attempt to re-deliver on the following working day.
Do you deliver on Saturdays?
We don’t offer a delivery service on a Saturday as part of our standard service.
Can I select different billing and delivery addresses?
Yes, you can select an address for the billing information and a different address for the delivery
What payment methods do you accept?
For online orders we accept payment via credit/debit card and PayPal. We currently accept American Express, Maestro, MasterCard, Visa, and Visa Electron.
Is it safe to order online?
Yes, we use industry standard 256-bit SSL encryption to protect your details.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
What is PayPal?
PayPal is the most preferred way to pay online in the UK because it's safer and faster.
What is 3D Secure?
The 3-D Secure protocol was developed by Visa to improve the security of Internet payments.
I’m new, how do I order?
At Life Lab we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly you need to register an account with us.
How do I check if an item is in stock?
Can be seen on our product pages!
How do I know if my order was successful?
If your order is successful you will receive an automated email to confirm your order has been received and is being processed.