What is your returns policy?

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, we provide clear information including details of the goods or services offered, delivery arrangements and payment and the supplier's details. This can be taken as the provision of this information in writing. You have the right to cancel the goods within 14 working days, known as the “cooling off” period which should be notified in writing. Should the buyer decide to cancel their order after the goods have been dispatched they are liable for the cost of the postage as paid at the time of purchase. This is to prevent any issues with trust between ourselves and customers- so far we have never had to refer to the above legislation and long may this continue!

Return of defective or missing products should be notified immediately. Goods will be replaced/ refunded as appropriate. Damage in transit should be brought to the courier’s attention at time of delivery. Returns will only be accepted if goods are un-opened due to the nature of the goods. If the seal on this product has been broken, it will not be possible to return the item because of the risk of contamination. Administration fees are applicable and postage costs are to be paid for by the buyer.

Please note : Life Lab prides itself on our customer satisfaction, no customers = no business! Should any issues arise we ensure the problem will be resolved. If you require further information about the product in question before you wish to buy, please contact us and we will be sure to answer any questions you may have. Thank you for understanding.