Placing Orders
I’m new, how do I order?
At Life Lab we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly you need to register an account with us.
How do I check if an item is in stock?
Can be seen on our product pages!
How do I know if my order was successful?
If your order is successful you will receive an automated email to confirm your order has been received and is being processed.
Can I change/cancel my order?
We are happy to change or cancel orders in accordance with the Distance Selling regulations.
Where is my order?
If an order has not arrived when you were expecting it, we recommend first checking the email account your Life Lab account is registered with.
My order contains a faulty item
If for some reason your order contains a faulty item please contact the sales team immediately on +44 (0)1282 613364 and they will assist you in returning the item.
You have sent me the wrong item
If you have been sent the wrong item please follow the Returns Procedure and return it to us.
Part of my order is missing
An item could be missing from your order for several reasons, more often than not because a particular item was out of stock.
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