FAQ Search Results
What if I miss the delivery?
If a courier is unable to deliver your item, a card will be left and the courier will attempt to re-deliver on the following working day.
Do you deliver on Saturdays?
We don’t offer a delivery service on a Saturday as part of our standard service.
Can I select different billing and delivery addresses?
Yes, you can select an address for the billing information and a different address for the delivery
What payment methods do you accept?
For online orders we accept payment via credit/debit card and PayPal. We currently accept American Express, Maestro, MasterCard, Visa, and Visa Electron.
Is it safe to order online?
Yes, we use industry standard 256-bit SSL encryption to protect your details.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
What is PayPal?
PayPal is the most preferred way to pay online in the UK because it's safer and faster.
What is 3D Secure?
The 3-D Secure protocol was developed by Visa to improve the security of Internet payments.
I’m new, how do I order?
At Life Lab we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly you need to register an account with us.
How do I check if an item is in stock?
Can be seen on our product pages!
How do I know if my order was successful?
If your order is successful you will receive an automated email to confirm your order has been received and is being processed.
Can I change/cancel my order?
We are happy to change or cancel orders in accordance with the Distance Selling regulations.
Where is my order?
If an order has not arrived when you were expecting it, we recommend first checking the email account your Life Lab account is registered with.
My order contains a faulty item
If for some reason your order contains a faulty item please contact the sales team immediately on +44 (0)1282 613364 and they will assist you in returning the item.
You have sent me the wrong item
If you have been sent the wrong item please follow the Returns Procedure and return it to us.