FAQ Search Results
Can I use my discount code more than once?
This depends on the type of code you have received; you will be made aware of this upon receipt of your code.
How can I change my personal details?
Should you need to update your details, you can do so by logging in to your account.
How do I view my previous orders?
If you would like to view your order history, log into your account and on your account homepage you can follow the link to your order history.
How can I close my account?
If you would like to close your account then please contact us at [email protected] or phone us on +44 (0)1282 613364.
I am having problems accessing my account?
If you are having difficulty logging in to your account, first check the details you are entering are correct. If the details are correct try restarting your browser. If that fails please do not hesitate to contact us via email at [email protected] or phone us on +44 (0)1282 613364.
I have lost my password?
No problem, just click on "your account" at the top of the website and enter your email address in the forgotten password section. Click on the "remind me" button and you will receive your password in the email account you used to set up your account.
Do I have to apply for a Trade Account online?
Yes, all applicants must complete the online application form ensuring all fields are completed accurately and honestly.
Can anyone apply for a Trade Account?
Can anyone apply for a Trade Account?
How long does the application process take?
Once you have submitted your application it will take the trade team approximately 3-5 working days to review and make a decision.
How much credit can I apply for?
There is no set credit that you can apply for.
What happens if I am refused credit?
If the appropriate credit checks deem you are not suitable for credit we will notify you of the decision immediately.
Can I still apply for a Trade Account if I have a poor credit history?
Yes, you can still apply for a Trade Account. We will only credit check applicants that have requested credit.
What happens if my application is successful?
You will receive an email to notify you of your success and your dedicated account manager will be in contact to introduce themselves and explain the benefits in more detail.
What happens if my application is unsuccessful?
You will receive an email to notify you of the decision.
How can I contact my account manager?
Once you have been designated an account manager you will be able to contact them on 01282 613364 or via the email address they provide.