FAQ Search Results
How do I place my order?
You can either place your order by logging into your account and placing the order online or you can contact your account manager via email or telephone (for urgent orders we recommend telephone).
How do I receive the discounted prices?
After a successful application, simply log into your account and the discounted product prices will be available on the normal product pages.
Do I have to select before 12pm delivery?
No. If you would prefer a later delivery please select normal next working day shipping
I placed my order before the 1pm cut off but my order did not arrive the next day?
We will strive to dispatch all Trade Account orders that are placed before 1pm for next day delivery but this sometimes may not be available due to the size of the order or products being out of stock.
What happens if my products are out of stock?
Your account manager will notify you immediately and advise on an expected delivery date.
What happens if I don’t stick to the monthly expenditure as stated in the Terms & Conditions?
If your monthly spend does not meet the set monthly expenditure your account will be downgraded to the next discount level and you will lose your Trade Account benefits.
Can I use other offers if I have a Trade Account?
No, any other offers will be fixed for consumers and will not be available on top of Trade Account discounted prices.
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