FAQ Search Results
Part of my order is missing
An item could be missing from your order for several reasons, more often than not because a particular item was out of stock.
Can I get more information on a particular product, such as country of origin?
If you require any additional information on any of the products on our website please contact us.
Do you have different quantities available other than shown on your website?
Yes, we can provide a bespoke service that is suitable for most customers.
What is the lead time on your products if you are out of stock?
The majority of our products are sourced from UK suppliers so the lead time is generally 2-3 working days.
Can you source products that are not listed on the website?
Yes we can, but this will depend on various elements such as minimum order quantities.
Are your products fully certified?
All of our products come with a certificate of analysis detailing the product’s composition and other quality characteristics.
How do I return an item?
Please see the Life Lab Returns Policy for details on how to return your item(s).
What is your returns policy?
You have the right to cancel the goods within 14 working days, known as the “cooling off” period which should be notified in writing.
How long does it take to process returns?
We aim to process any returns within 2 working days of receiving them.
How long will it be before I get an exchange?
After your return has been processed, as long as we have the exchange items in stock, you should receive them within 3 working days for UK orders and 14 days for international orders.
Who pays for return postage?
You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you the full amount MINUS the original delivery cost and will not reimburse the cost of you returning the item to us.
Do you have any special offers?
Yes, Blackburn Distributions regularly provides our customers with various special offers. Please view the special offers page on the website.
Do you offer customer discounts?
Yes, we do offer customer discounts but they are calculated on a customer’s net spend per month.
How do I use my discount code?
Your discount code can be entered by selecting ‘my cart’ on the website and entering the code where prompted.
What if I lose my discount code?
Please contact us and we will be able to remind you of the discount code.